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Policies & Manuals

To ensure equity and consistency across programs, below are policies, procedures, manuals, and forms that have been adopted and approved by the Continuum of Care regarding homelessness.

Continuum of Care

📄 Continuum of Care Charter

📄 Continuum of Care Strategic Plan

📄 Maricopa Service Provider Handbook

📕 Community Best Practices

📕 Conflict of Interest Policy

📋 Conflict of Interest Acknowledgement & Disclosure Form

📋 CoC Participation Agreement

📕 Code of Conduct 

📕 CoC Glossary & Acronym List

Lead Agency MOUs

📄 Collaborative Applicant MOU – MAG

📄 HMIS Lead MOU – Solari

📄 CE Lead MOU – Keys to Change

📄 CE Lead MOU – UMOM

Standards and Regulations

📄 CoC Written Standards

📄 ESG Written Standards

📄 Program Performance Measures

📄 Fair Housing, Equal Opportunity, and Anti-Discrimination Policy

📄 Infectious Disease Preparation and Response Policy

📄 Housing First Assessment Tool

📄 Arizona Continuum of Care Program & Emergency Solutions Grant Program Statewide Emergency Transfer Plan

📄 Arizona Continuum of Care Program & Emergency Solutions Grant Program Statewide Gender-Based Violence Policy

📄 Rank, Review, and Reallocation Policy

📄 Advancing Recovery and Prohibitions Against Illicit Drug Enablement Policy

Monitoring

📄 Monitoring Policy and Procedure

Priority Agency Tools

📋 CoC Compliance Monitoring Tool – All Programs

📋 Onsite Monitoring Expectations Checklist – All Programs

📋 On-Site Program Monitoring – Housing Programs

📋 Client File Checklist – Housing Programs

📋 On-Site Program Monitoring – CE

📋 On-Site Program Monitoring Tool – HMIS

Routine Check-In Tools

📋 High Level Check-In – Housing Programs

📋 High Level Check-In – CE

📋 High Level Check-in – HMIS

HMIS (Homeless Management Information System)

📄 Maricopa HMIS Policies

📄 Data Definitions

 

Coordinated Entry

📄 CE Policies and Procedures

📕 Family Housing Hub Operations Manual

📕 Single Adults Operations Manual

📋 Disability Verification Letter

📋 Homeless Verification Letter

Special Populations

📕 Veteran Operations Guide

📕 PSH Move On Process

📋 PSH Move On Assessment

Note:  📕 Manual |  📄 Policy |  📋 Form